Customer Comments

Frequently Asked Questions

How can I be sure that the fabric is suitable for me?

We strongly advise customers to request a free sample of their chosen fabric prior to order as colour and texture is not consistent on all screen resolutions. Samples can be ordered by adding the selected fabric to your cart and proceed through the samples only checkout. This will take you to a contact page enter your details and submit the form. Samples of the fabric will be posted to you within 24 hours.

How do I place an order?

From the side menu on the left choose the product that you require and then condense your selection down clicking on the appropriate considerations such as fabric width, plain or patterned, colours etc. You will arrive at the relevant page showing the products that we have to offer. In the case of replacement fabrics select and enter the length and quantity that you require. Please ensure that you have selected the correct unit of measure (mm, cm or inches). Select add to cart. Once you have checked the details select checkout. Complete the contact details and proceed to the checkout procedure.

How do I make payment?

We use Paypal as our payment merchant. Paypal is a secure payment site which allows customers to make purchases without having to reveal card details. We receive confirmation of your payment through Paypal but at no stage do we see your credit/debit card payment details. You do not have to have a Paypal account, nor do you have to register with them, in which case you simply select the option "Pay with your debit or credit card as a PayPal guest".

Are the fabrics sewn or glued?

All of our fabrics are either ULTRASONICALLY WELDED OR SEWN, depending on the fabric chosen. We do not glue fabrics as the glue will perish over prolonged exposure to strong sunlight which will leave an unsightly dark line across the fabric and will ultimately come apart.

Do I have to buy new weights and linking chain?

NO the bottom pockets in our fabrics are designed to accept any standard bottom weight, regardless of which company made your existing blinds. The size of the weights are standard, however, the moulding or shape may be slightly different. Most customers choose to purchase just the fabric and reuse their existing accessories.

Do the fabrics automatically come with new hangers?

NO, we do not automatically supply hangers with the fabrics. Customers are strongly advised to retain their existing hangers from the top pocket of their existing vertical blinds when replacing the fabrics. These hangers are compatible with the headrails. There are approximately half a dozen hanger types, some are for ready made blinds which allow customers to adjust the fabric length and therefore have no sewn top pocket; some have a protruding hanger with either a single or double hole and some are completely flat with a hole cut into it to attach it to the headrail.

What if my existing hangers are damaged or missing?

We do stock hangers, please refer to the Weights, chains, parts section from our home page. Carefully check which type of hanger is the same as you need, to ensure that you select the correct type.

I have purchased replacement fabrics and now my blind will not work.

Do not worry, all that has happened is the new fabrics have been hung whilst the track was in a closed position. Remove the new fabrics. Rotate the ball chain at the side of your blind until the hooks are facing the side recess of your window. Now replace the fabrics on the hooks ensuring that there is a gap between each fabric as you are hanging them. DO NOT POUT THE FABRICS ON YOUR HEADRAIL FLAT AGAINST YOUR WINDOW. The blind will now rotate correctly. Should you have any further queries please do not hesitate to contact us for further advise.

The linking chain has broken as I put them onto the new fabrics

Before removing the chain from your existing blind try easing it gently off the weight by pushing it towards the top of your blind rather than pulling it directly off the weight. Should any of the chain break contact us or check out the weights, chains, parts section of our website which can be accessed via the homepage to purchase some more.